Christmas Time Delivery

CHANNEL ISLANDS

Please place your orders by 9am on Monday 19th December 2016

Last day of dispatch is Monday 19th December 2016. Service resumes back to normal on Tuesday 3rd January 2016

UK - Inland

We require you to have placed the order by 9am on Thursday 22nd December 2016

Last day of dispatch for online orders is Thursday 22nd December 2016 which guarantees delivery by Friday 23rd December 2016.

We advise all customers to place their orders well in advance of this so that we can guarantee your order will be processed and shipped before Christmas.

We will continue to accept online orders over the Christmas period and the next dispatch date is Wednesday 28th December 2016.

It will then be business as usual with an exception of Monday 2nd January 2017 (which is a Bank Holiday), where collections or delivery will NOT be made.

Business is truly back to usual from Tuesday 3rd January 2017.  

CHANNEL ISLANDS (Jersey) Customers

There are changes to the terms and conditions of our delivery service. 

Our courier service requires a 24 hour service for perishable items (fresh meat and frozen products), however, this service is unavailable for international items which contains perishable products. 

The delivery service we use is Euro Priority Business which is a 2 working day service. Our packaging ensures that meat and frozen products retain their freshness for up to 48 hours. They are tried and tested to last for this amount of time under generic dispatch conditions. 

Therefore, any such shipment that we send out from what you order, WILL be sent, BUT at your own risk only. Mullaco.com are not to be held responsible for any delays in delivery or missing articles to these destinations. 

Please, only purchase if you accept these conditions. 

Bank Holidays – 2016

England and Wales
Sr.NoDateWeekdayName of Festival
1 January – 01 Friday New Year’s Day
2 March – 25 Friday Good Friday bank holiday
3 March – 28 Monday Easter Monday bank holiday
4 May – 02 Monday Early May bank holiday
5 May – 30 Monday Spring bank holiday
6 August – 29 Monday Summer bank holiday
7 December – 25 Sunday Christmas Day
8 December – 26 Monday Boxing Day – in lieu of Christmas Day

You can visit:

Store 35 Oxford Street

Mount Pleasant

Batley

WF17 7PJ

Cash And Carry

7 Wellington Street

Wellington Street

Batley

WF17 5BH

Delivery Charges & Packaging

Premium Delivery Zone Charges

Area

Post Code

Charge

Service

Isle of Arran, Cumbrae KA27-KA28 £5.95 Next Day
Inverness IV1- IV56 £5.95 Next Day
Aberdeen AB10- AB56 £5.95 Next Day
Isle (Various) HS1-HS9 £5.95 Next Day
Caithness Caithness £5.95 Next Day
Argyll PA20-PA49 £5.95 2 Day
Isle of Jura, Colonsay, Mull, Iona, Tiree, Coll PA60-PA78 £5.95 Next Day
Inverness PH17-PH26, PH30-PH50 £5.95 Next Day
Shetland Islands ZE1-ZE3 £12.95 2 Day Service
Northern Ireland BT1-BT82 £12.95 2 Day Service
Isle of Man IM1-IM9, IM99 £12.95 2 Day Service
Isle of Scilly TR21-TR25

No deliveries to PO Box's or BFPO.

£12.95 2 Day Service

Please Note: Dispatches for destinations outside of zone 1 will only occur on Monday, Tuesday and Wednesday, to accommodate a possible 2 day delay in transport.

Additional Delivery Charges

Next Day Before 10:00am addtional £2.99 per parcel (England, Wales and parts of Scotland, excluding Highlands and Islands)

Saturday delivery additional £13.99 per parcel (England, Wales and parts of Scotland, excluding Highlands and Islands)

Please call on 01924 663399 if you would like to discuss the price zone for your desired delivery address.

Delivery Costs

We cannot accept any liability for goods that have been sent back to the depot and perished. (i.e. there was no-one at home to receive the order.)There may also be a re-delivery charge of £ 4.99, this is at the discretion of the courier and can only be determined if a re-delivery had to be made by the courier. The courier will only make a maximum of 2 attempts to deliver, after that the goods will be held at the depot for 7 days, and thereafter, returned back to us. In this event upon the goods being in a saleable condition we will deduct the cost of postage and returns-fee of £12 and re-imburse the balance in the method that you paid us.

Delivery Times

The customer will be notified by email when the goods have been despatched. If you prefer a specific delivery date then please make a note at the end of the order or call 01924 663399 with your order number and mention your preffered delivery day/date. We use several reputable courier companies, depending on the area where the delivery needs to be made, and for this we will send you a consignment number and a link or contact for you to keep track of the order if you so desire. For Perishable items ordered (Chilled meat, frozen products or fresh fruit & vegetables) it will be the customers responsibility to ensure that someone is available to accept the parcel on the day of delivery. If an attempt was made to deliver and this failed due to nobody present at home, then the customer will be responsible and liable for the loss of goods (due to deterioration in the product), in this respect no claim can be made against Mullaco.com.

Order before:

Earliest delivery:

10 am Monday Tuesday by 5.30pm
10 am Tuesday Wednesday by 5.30pm
10 am Wednesday Thursday 5.30pm
10 am Thursday Friday 5.30pm
Friday No Dispatch on Fridays
Friday - Monday 10 am Next Dispatch on Monday
No Deliveries on Saturday* or Sunday (Delivery on Saturday can be arranged in advance for an addtional £13.99 per parcel - uk mainland only.

WE DELIVER…..where ever you are…

UK - Next Day
NI and Highlands and Islands - 2 Days
Most of Europe - Over 3 days

  1. We do not delivery perishable food items outside of Europe.
  2. We can deliver non-perishable food items eg spices, groceries, cookery books anywhere in the world, but cannot be held responsible for the Customs Clearance at the Port of Entry for that country. So basically, if your country are strict on allowing food from abroad, eg USA, Australia etc then our opinion is don’t bother. Books should be ok.
  3. Not sure if we deliver in to you? Email us now and we will reply back ASAP, with subject heading, Do you deliver to…?

How it works..

  1. Place your order on-line.
  2. New customers, register your name, invoice address, delivery address etc so that future ordering will be easy as 1 2 3. 3
  3. When completing the transaction at the time of paying, please take note of the time, as the cut-off time is 10:00 am for next-day deliveries.
  4. For detailed despatch times and estimated delivery times please see below
  5. Once you have paid via SagePay (which is a secure payment portal) you will get and email to acknowledge that your transaction was successful or failed, which ever is the case. You will also get an email of the order which you have placed. In the event of contacting us, please use this Order /Invoice number.
  6. Your order is then in for Processing. Our team are on the case, your order is being prepared by our On-line team.
  7. Our years of experience has found that Parcelforce is the most reliable and professional courier to work with. We register your parcel for pick-up, the parcel is collected and as soon as it arrives in the local Leeds depot, you will be informed that they have your parcel and it is scheduled for delivery.
  8. On the day of delivery and usually, one hour before the delivery, if you have provided your UK mobile number, you will be sent a SMS Text message to inform you of your options to accept delivery.
  9. Fresh Meat or Frozen foods will arrive in our special insulated woolcool™. If the carton is damaged or seems open, still accept it, but sign on the document or hand held device “box damaged”. If anything is still damaged inside, email us and we will sort it out.

Delivery Packing

For dry goods, in most cases, we recycle the cartons we receive from our suppliers. So our packing may look a little “scruffy” but be rest assured we are both being mindful of the environment. We even re-use the pallet shrink-wrap which we get around the pallets if at all possible.

For fresh meat and frozen orders, of if it’s a mixture of both fresh and dry goods, we use a “woolcool”™box.

Luke, please add here the picture of the woolcool box or get one from their website.

This is a very robust and ethically sourced temperature controlling packaging form, which maintains the temperature for upto 48 hours. The inner lining is the sheeps wool, and is lined in a plastic film. This can be re-used over and over again in-house. The box is also so strong, that you can use for your own food transportation, when going on a picnic or sending food to friends and families.

In certain cases, there may be some element of pastry products going soft. If the delivery has been made within the agreed time of 48 hours, then this you will have to allow for. The product will still be good, and should be used or frozen immidieately.